Buyers don't care
which marketplace.
Why are you maintaining three inboxes? One thread per buyer, regardless of where they messaged you. Auto-reply to the same five questions you answer fifty times a week. Cancel-request handling that doesn't tank your metrics.
One inbox.
Every buyer.
eBay messages, Etsy conversations, Shopify support emails — same inbox, sorted by recency, tagged with the order it relates to. The order, the listing, the tracking, the buyer's history — all on the right rail when you reply.
- eBay, Etsy, Shopify, and contact-form messages in one place
- Auto-tagged with the order, listing, and buyer history
- Reply once — Amuraz posts to whichever marketplace the message came from
- Internal notes per thread your VA can see but the buyer can't
The five questions
you answer fifty times.
"Is this still available?" "Can you ship faster?" "Will you take $X?" — Amuraz drafts the reply for you, in your voice, citing the right policy. Hit send. Or set them to fully automatic for buyers with high feedback.
- AI-drafted replies in your tone, citing your saved policies
- "Send as-is" or "edit and send" — your call every time
- Best Offer auto-decline below your floor, auto-accept above your ceiling
- Cancel-request handling that protects your defect rate
The hard ones,
handled.
INAD claims, lost-in-transit, "the box was empty" — the messages that ruin your week get a structured workflow with deadline timers, evidence upload, and one-click escalation to eBay/Etsy/Shopify. Stop missing the 3-day response window.
- INAD claim timer, evidence upload, and pre-written escalation templates
- Lost-in-transit flow with carrier claim form pre-filled
- Returns approved/denied with auto-generated label
- Defect-rate-safe response routing — never miss a 3-day window again
"I went from 90 minutes of buyer messages a day
to fifteen."
The inbox stops being the job.
You didn't start a reseller business to write the same email 47 times a week. The five questions get answered automatically. The hard ones get a workflow. The rest of your day comes back.
Reply once.
Reply less.
Free under 200 messages/month. No card.
Connect my inbox